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We are so glad to be able to fulfill your crafting supply needs during this worldwide crisis.  PLEASE READ our FAQ below before placing an order.  Thank you!

From the beginning of quarantine until the end of April, Catherine Clark, the owner of the shop, was the sole person packing and shipping your orders, while the rest of our small team worked remotely to answer emails, improve our website, work on future plans for the shop, and make masks.  The BGS team is so grateful to Catherine for keeping things going, and so grateful to all of you for supporting us with your orders!  We are now able to rotate our staff, with only one person in the shop at a time.

If possible, please try to limit your fabric purchases to 10 different styles/prints at a time (but you can order as much yardage as our inventory allows of each fabric).  Catherine is keeping up as best as she can to supply everyone with face mask supplies, so limiting the number of different fabrics will really help her to get orders out efficiently. 

Thank you again for adhering to these guidelines.  Please email us with any questions!

FAQ

1.  Can I pick up an order at the shop instead of having it shipped?

If you live within a 10 block radius and would prefer a contactless pickup, please email info@brooklyngeneral.com to tell us you'd like to pick up and we will contact you when your order is ready. When picking up, please bring hand sanitizer and wear a mask. Please wipe down doorknob before and after use. Orders will be placed in paper shopping bags right inside our front door and you can knock for the staff member on duty to open it for you.

2.  How long will it take to get my package?

We use USPS for all of our Domestic shipping.  Depending on order backlog, we will pack up your order and ship within 3 days.  Once you have received your notification that your order has shipped, it can take between 2-7 days.  The USPS is stretched thin in NYC and there are times when shipping may be delayed once your package is already in their hands.  So far, none of our shipments have been lost!  If you can not get packages from USPS please let us know so we can arrange another way to ship.

3. Do you have elastic for face masks?

Yes, we are now able to keep elastic in stock!  Our selection is available here.

4.  Since the fabric is listed online in 1/4 yard units, how is it cut?

Your fabric will be cut in one piece.  For example, if you order 4 units (four quarter yards), we will cut 1 full yard of fabric for you.  6 units ordered would translate to a 1.5 yard piece of fabric, etc.

5.  Can you wind yarn before shipping?

Yes, we can!  Please email info@brooklyngeneral.com with your order number to request winding.

6.  How else can I support the shop during the pandemic?

Please consider donating to our GoFundMe to contribute to our shop upkeep costs and staff salaries during this uncertain time.  We are so appreciative of all the love and support we've received from our wonderful community!  Thank you!