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Shipping

Return Policy:

Unused yarn in its original condition may be exchanged for store credit within 3 months of purchase.  All sales of fabric, books, magazines, patterns, needles, special order yarns, accessories, and Sale items are final.  All other products may be exchanged for store credit within 10 days of purchase provided they are unused and in their original condition.  When exchanging yarn, the customer must pay for all associated shipping costs.  If purchased goods are damaged in shipment from us, we are happy to reimburse shipping costs and will send replacement at no cost.  Credit for the cost of yarn or goods will be issued to the credit card or PayPal account used for purchase. Shipping charges are not refundable.

In-Store Exchange:

Bring the merchandise to the shop along with the original receipt for exchange or store credit.

By Mail:

Within 30 days, mail the merchandise to the address below with the original receipt, email address, phone number, and shipping address for store credit.  When returning goods the customer is responsible for shipping costs and insuring shipment.   Store credit is valid for 3 months.  Brooklyn General is not responsible for lost, damaged or uninsured merchandise on any returns.

 

Shipping Policy:

All orders are shipped uninsured.  Brooklyn General is not responsible for packages that do not arrive.  Please call or email for the cost to insure your order.  Orders are shipped within 3 days of being received.  If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.

 Privacy Policy:

We respect your privacy and do not share any information collected on our site to anyone

 Colors:

Every Effort is made to present colors on our site accurately.  Because yarn has different dye lots and because computer monitors render color differently, color variations may occur.  We apologize in advance if the color is not to your liking once in your hand.  In this event, please return your yarn as described above.

Returns Address:

Brooklyn General Store

attn:  Web Sales

128 Union St.

Brooklyn, NY 11231