Return Policy: Due to COVID-19 in our community and in order to keep all of us safe, we have decided to temporarily change our return policy. We will not allow returns or exchanges on any merchandise at this time and until further notice. This includes merchandise purchased prior to COVID-19. Thank you for understanding. If purchased goods are damaged in shipment from us, we are happy to send replacement at no cost. Credit for the cost of yarn or goods will be issued to the credit card or PayPal account used for purchase. Shipping charges are not refundable.
All orders are shipped uninsured. Brooklyn General is not responsible for packages that do not arrive. Please call or email for the cost to insure your order. Orders are shipped within 3 days of being received. If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.
We respect your privacy and do not share any information collected on our site to anyone
Every Effort is made to present colors on our site accurately. Because yarn has different dye lots and because computer monitors render color differently, color variations may occur. We are happy to take additional photos and email to you prior to your purchase is you are unsure about colors.